Terms and conditions

Keep it simple. Keep it fair.

Last updated: August 26, 2025 - legal version and original is EN-version.
All other languages are machine translated and for reference only.
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What this is about

These are the basic rules for using oriri - our showcase site (oriri.food) and our digital platform for gastronomic businesses at app.oriri.food. We're oriri BV, a Belgian company passionate about food and the stories behind it.

By using our services, you're agreeing to these rules. We've kept them as simple as possible because nobody likes complicated legal stuff.

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What we do

Our showcase site

We share stories about restaurants, producers, ingredients, and culinary traditions. Everything comes from genuine experiences - we're completely independent.
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Our platform

We've built a place where gastronomic businesses can:

Share their values and stories

Show connections with suppliers and partners

Display their Instagram photos

Get discovered by food lovers

We feature everyone who is passionate about food. No preferences, no scoring system, no paid ads, no star ratings. Just good, honest food content.
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Free vs Premium

Free: Create your business profile, share your story, get discovered

Premium: Extra features to make your profile stand out (separate subscription terms apply)
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What we ask from you

When you visit:

Browse and enjoy. That's it.
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When you register a business:

Be real: Use accurate information about your actual business

Be authorized: You must have the right to represent the business

Be responsible: Keep your login safe - you're responsible for your account

Be original: Only create one account per business
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When you post content:

Own it: Only upload content you have the rights to use

Keep it clean: No offensive, illegal, or harmful content

Be truthful: Don't mislead people about your business

Respect others: Don't infringe on anyone's intellectual property

Always:

Be respectful: Don't try to break our website or scrape our data

Be fair: Don't abuse our services or create fake accounts

Be legal: Follow all applicable laws
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Your content, our platform

You keep ownership

Everything you upload (photos, text, stories) stays yours. But by posting it, you give us full permission to display it on our platform, include it in our gastronomic community and use it for marketing purposes to promote our community and platform.
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We protect our work

These things belong to oriri:

Our platform's design and user interface

How we organize and connect information

The relationships and connections we display

Our algorithms and methods

The oriri name and logo

Our original content and stories

You cannot copy, scrape, or reproduce our platform. If you want to share something, link back to us with proper attribution.
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Instagram photos

If you connect Instagram:

We download your public photos (with your permission during registration)

We keep your 12 most recent ones

We refresh them weekly

They're stored securely on AWS
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Website scanning

With your permission, our "Business API Bot" can scan your website to help complete your profile.
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AI assistance

We use AI (OpenAI and Anthropic) to help you write better content. Important:

AI only suggests - you review and approve everything

You're responsible for all published content
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The honest truth about our service

We do our best, but:

No guarantees: We can't promise 100% uptime or perfect service

Best effort: We operate on a "best effort" basis

Your responsibility: You're responsible for your content's accuracy and legality

Limited liability: We're not liable for business losses or damages

As-is service: The platform is provided "as-is" without warranties
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We're a small team doing our best to support the gastronomic community. We're not a massive tech company with unlimited resources.
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Privacy and data

We take privacy seriously and follow EU/GDPR best practices. Check our Privacy Policy for details. The short version:

We only collect what we need

Everything stays in Europe

We never sell your data

You control your information
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Payment stuff (Premium only)

Prices are in EUR

Billed in advance

Generally non-refundable (except where law requires)

Keep your payment info updated
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If something goes wrong

Before lawyers get involved, let's talk. Email us at hello@oriri.food and we'll try to sort it out like reasonable people.

If we really can't agree, Belgian courts in Brussels will decide (but seriously, let's just talk first).
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Changes

We might update these terms as we grow. We'll let you know about big changes by:

Posting a notice on our platform

Emailing registered users
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The legal bits

Belgian law applies. We're a Belgian company and proud of it.

We can suspend accounts that break these rules or harm our community.

You can't transfer your account without asking us first.

If one part of these terms is invalid, the rest still applies.

Questions?

We're real people who actually read emails:

General questions: hello@oriri.food

Privacy/GDPR: gdpr@oriri.food

Support: https://support.oriri.food
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Legal Notice

We comply with

Belgian Code of Economic Law

GDPR and data protection laws

Consumer protection regulations

E-commerce directives

Digital Services Act

Our infrastructure

Hosting: Amazon Web Services (EU) and Webflow

AI: OpenAI and Anthropic (API only)

Analytics: Piwik Pro (EU)

Email: Brevo (France)

CRM: Odoo (Belgium)

Heatmaps (when active): Microsoft Clarity

Ads: Meta Pixel (Instagram retargeting)

Intellectual Property

The oriri name and logo are our trademarks. Our platform design, information architecture, and methods are our intellectual property. Don't copy them.
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Complaints

First, email us: hello@oriri.food

If that doesn't work: Belgian Consumer Mediation Service

North Gate II, Koning Albert II-laan 8, 1000 Brussels

For data protection issues: Belgian Data Protection Authority

Drukpersstraat 35, 1000 Brussels

contact@apd-gba.be
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Online Dispute Resolution

EU platform: https://ec.europa.eu/consumers/odr

(But really, just email us first)
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This policy is effective from August 26, 2025

Last updated: August 26, 2025 - legal version and original is EN-version.
All other languages are machine translated and for reference only.

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