oriri® terms and conditions

1. About these terms

These terms apply to oriri: the website oriri.food, the platform app.oriri.food, the oriri+ portal plus.oriri.food, the help centre support.oriri.food, short links on go.oriri.food, business mini-sites on sites.oriri.digital, and the oriri apps, together "oriri". By creating an account or using oriri, you accept these terms.

Who we are. oriri is run by oriri BV, Hoogstraat 43, 2800 Mechelen, Belgium, enterprise number 1003.053.442, VAT BE1003053442 ("oriri", "we", "us"). Email: hello@oriri.food.

Other documents. Our privacy policy explains how we handle personal data. If you become a member, the oriri+® sections below and Cleeng's terms also apply.

Language. English is the legal original. Other language versions are for reference only; if they differ, the English version applies.

Consumers and businesses. Some rules differ for consumers (people acting outside their trade or profession) and for businesses. Where we say so, a rule applies to only one of them. Nothing in these terms takes away rights that consumer law gives you.

2. What oriri is

oriri is a platform for sustainable gastronomy. It makes the origins of food visible and connects the people who make, sell, cook and love it.

• Stories and articles about restaurants, producers, ingredients and food traditions.
• Profiles where businesses share their values, their suppliers and partners, and their photos, and where professionals build their career.
• The map where people discover places.

Account types. You join as a foodie, a professional, or a business (such as a restaurant, bar, shop, producer or service partner). What you can do depends on your account type and on whether you are an oriri+ member.

No ratings, no paid ads. oriri has no rating system, no star ratings and no paid advertising. Nobody can pay for a better place in search or on the map.

3. Your account

Who can join. You must be at least 16 to create an account, and 18 to become an oriri+ member. If you create an account for a business, you confirm that you are authorised to act for it.

Accurate details. Give correct information and keep it up to date. One email address is one account with one type of profile. A business has one account.

Logging in. You log in with a one-time code sent to your email address or, if you saved a mobile number, by SMS; oriri uses no passwords. Keep your email account and phone secure and never share a login code. Tell us straight away at support@oriri.food if you think someone else has used your account.

Your responsibility. You are responsible for what happens through your account, unless the cause lies with oriri. You may not transfer your account to someone else without our written agreement.

4. oriri+ membership

Optional. oriri+ is an optional, yearly membership. What you can see and do on oriri, with or without membership, depends on your type of profile (foodie, professional or business). The oriri+ page in the app shows the current member benefits for your type of profile.

What membership is. As a member you support oriri's mission and help keep it independent. Your fee is a contribution to that mission. It is not a purchase of a service level, availability, or any particular feature or functionality.

Member tools change. We decide which member tools we offer. We may add, change, limit or remove them at any time, for example as oriri evolves, for security or legal reasons, or when a service we rely on changes. That is not a breach of these terms and gives no right to a refund, a price reduction or compensation.

Fair use. Some member tools have fair-use limits, for example the number of prospect conversations, AI suggestions or events per period. The tool shows what is left; the allowance renews each membership year and does not carry over.

Equal treatment. Membership does not buy a higher ranking or better ratings. Everyone is equal on the map and in search results.

Duration. Your membership runs for one year from the day you join and renews automatically each year until you cancel (see section 5).

When a membership ends. If you stop being a member, your account and the content you created stay on oriri, but you no longer have access to the member tools until you renew. Open job applications are withdrawn. A group in which no member is left is paused, and deleted after 12 months with its lists. We may suspend or end a membership, without a refund, if you breach these terms. If we stop offering oriri+ altogether, we tell you at least 30 days in advance and refund the unused part of the year you paid for.

5. Payment and billing

Cleeng is our merchant of record. Our monetisation partner Cleeng B.V. ("Cleeng"), Reimersbeek 14, 1082 AG Amsterdam, the Netherlands (Chamber of Commerce number 34392902), handles the subscriptions and payment and billing on our behalf. For this purpose, Cleeng acts as the merchant of record on our request. Cleeng takes your payment through its secure checkout, charges VAT where it applies, issues your receipt as the seller, and handles refunds and chargebacks. The services of Cleeng are subject to the terms and conditions of Cleeng, which are hereby incorporated: see Cleeng's user agreement. oriri remains responsible for the membership itself.

Cleeng's contracts with oriri. Cleeng provides its services to oriri under its Master Subscription Agreement, Merchant Schedule and Data Processing Agreement. These are contracts between oriri and Cleeng; they do not change your rights or obligations under these terms.

Changing payment provider. We may move payments to another payment provider or merchant of record. If that affects your membership, we tell you before your next renewal and update these terms.

Prices.

The total is shown at checkout before you pay. Cleeng decides which payment methods are available and whether a payment handling fee applies; oriri has no control over this. Any such fee is shown at checkout before you pay.

Paid in advance, renewed every year. You pay at the start of each membership year. Your membership renews automatically for another year at the price then in force, until you cancel. We remind you by email 30 days before it renews. We tell you about a price change at least 30 days before it applies, so you can cancel first.

Cancelling. You can cancel at any time in the oriri+ area of your account, which opens your Cleeng subscription page. Cancelling stops the next renewal. Your membership continues until the end of the year you paid for, and there is no refund for the rest of that year.

No refunds. Membership fees are not refundable, including for downtime, unavailability, or member tools that change or are removed. The only exceptions are the 14-day withdrawal in section 6, the refund when we stop oriri+ (section 4), and any refund the law requires.

Failed payments. If a renewal payment fails, Cleeng tries again over the following days. We may pause member tools until the payment goes through, and end the membership if it does not.

Questions about a payment. For a payment or a receipt, contact Cleeng through its help centre or write to us at support@oriri.food.

6. 14-day withdrawal

14 days to change your mind. You can withdraw within 14 days of first joining oriri+, without giving a reason, and we refund you in full. Withdraw by email to support@oriri.food. Cleeng pays the refund to your original payment method within 14 days.

When there is no refund. Contacting prospects (businesses) and applying for a job (professionals) deliver something straight away that we cannot take back. Before you use one of these tools in your first 14 days, we ask you to confirm that you want to use it now and that you then lose your right to withdraw and to a refund. We confirm this by email. Once you have used it, we do not refund the membership.

Case by case. Even then, we may decide to refund all or part of your fee, for example after a technical problem. Contact us at support@oriri.food.

Businesses. Businesses have no legal right of withdrawal. We offer them the same 14 days voluntarily, on the same conditions.

Model withdrawal form. If you prefer, you can use this text: "To oriri BV, Hoogstraat 43, 2800 Mechelen, Belgium, support@oriri.food: I hereby withdraw from my oriri+ membership. Joined on: (date). Name: (name). Email address of the account: (email). Date: (date)."

7. Your content

You keep ownership. Texts, photos, videos, stories and other material you add to oriri stay yours.

Our licence. By adding content to oriri, you confirm that you hold the intellectual property rights to it, or permission from whoever does. You allow oriri to use it on the platform in all the ways oriri works (hosting, showing, translating, adapting to formats and screen sizes, sharing and featuring it), and, for public content such as business profiles, stories and articles, in oriri's own marketing and communication, for example on social media, in newsletters, on our website and in presentations. We never use private content, such as a foodie's lists and notes or a professional's career, in marketing. This licence is non-exclusive, worldwide and free of charge, and it stays in force when your membership ends. It lasts as long as the content is on oriri; for marketing we stop new uses within 30 days after you remove the content, but we do not have to withdraw material already published.

Your responsibility. You confirm that what you add is accurate and lawful, and that people who appear in your photos or videos agree to it. If someone claims that your content infringes their rights, you are responsible for it. Keep your own copies: we are not responsible if content is lost.

Instagram. If you give us your business's Instagram username, we fetch its public posts (photo and caption) through a social media data provider, show the 12 most recent on your profile and refresh them weekly. To stop this, write to support@oriri.food; we remove your username and delete the posts within 30 days.

Website scan. With your consent, an automated tool may read your public website to suggest details for your profile. You check and approve every suggestion before it appears.

AI and translation. oriri uses AI models (Anthropic's Claude, run in the EU) to suggest texts such as a profile description or a story draft, and for small helpers such as image descriptions, a story's web address and event details. Google's machine translation shows content in the reader's language and is marked as a translation. Suggestions can be wrong. You can review and change suggested texts before you publish, and you remain responsible for what you publish.

8. Rules of use

You agree not to:

• publish content that is illegal, offensive, discriminatory, misleading or that infringes someone else's rights;
• pretend to be someone else, create fake accounts or more than one account per business;
• send spam or unsolicited commercial messages, including through messages, invitations or prospect conversations;
• collect data from oriri by scraping, bots or other automated means, except as we allow in writing;
• try to break into, overload or disrupt oriri, or get around its security or the locks on member tools;
• copy, resell or reuse oriri's content, design or data outside oriri; link to it instead;
• use another person's personal data from oriri (for example a CV or contact details) for anything other than the purpose it was shared for.

If you break these rules, we may remove content, limit features or suspend your account (see section 13).

9. Connections, messages, teams and CVs

Which of these tools you can use depends on your type of profile and on your membership (section 4).

Following and lists. As a foodie, nothing about you is public: your profile, lists and activity are visible only to the people you share them with. Following a business is private: nobody sees who follows whom. Lists you share in a group are visible to the members of that group.

Professionals. Your professional profile is not public. Other professionals on oriri see your name, photo, title, speciality and place; member professionals can also open your profile with your career. Your connections show to other member professionals only when both of you have switched that on. Following a professional is private. You can message a professional once you are connected, and block anyone. A business sees your profile and career only when you apply to one of its jobs.

Partners and messages. Businesses can send partner requests and message each other. An accepted partner shows on both profiles. Messages to a business that is not your partner yet (prospect messages) must be relevant and professional; no mass mailings. Prospecting only covers businesses that have an account on oriri, and lets you contact them on oriri. Starting a conversation is a member tool; anyone can reply. Prospect messages are limited in number.

Experience and teams. A professional can add an experience at a business. The business can confirm it, which adds the professional to its team. Either side can remove the link at any time without the other being notified; the experience then stays on the professional's career as self-declared. A self-declared experience is the professional's own statement; oriri does not check it.

Inviting a business. If you add an experience at a business that is not on oriri yet and give its email address, we send that business an invitation to join (one per experience, with at most one reminder). Only give an address you may share for this purpose.

Job applications. When you apply for a job, the business you apply to sees your application, with your profile and career, and decides what to do with it under its own responsibility. oriri is not party to any job or work relationship and does not guarantee any outcome.

Between members. Agreements you make with other members (for example on supplies, partnerships or work) are between you and them. oriri is not a party and is not responsible for them.

10. Reporting illegal content

How to report. If you believe something on oriri is illegal, report it to support@oriri.food or through our help centre, support.oriri.food. Tell us where it is (a link), why you think it is illegal, your name and email address (unless the report concerns child sexual abuse material), and confirm that your report is made in good faith.

What we do. We confirm receipt, look at the report quickly and carefully, and tell you what we decided. If we remove or restrict content or an account, we tell the person concerned why, unless the law prevents us.

Disagreeing with a decision. You can ask us to review a decision within six months by writing to support@oriri.food. You can also turn to a certified out-of-court dispute settlement body or to the courts.

Contact point. For authorities and for members, our single point of contact under the Digital Services Act is support@oriri.food, in English, Dutch or French.

11. Our rights in oriri

oriri® and oriri+® are trademarks of oriri BV. oriri's design, software, data structure, algorithms, name, logo and our own stories and texts belong to oriri BV or its licensors. You may use oriri for its purpose under these terms; you get no other right to them. Linking to oriri is welcome.

12. Availability and liability

Best effort, as is. We run oriri on a best-effort basis. oriri, including oriri+, is provided "as is" and "as available", without any warranty, express or implied. We do not promise that it will be uninterrupted, error-free, secure, or suited to a particular purpose.

No service levels. oriri may be unavailable at times, also for long periods: for maintenance, technical failures, attacks, problems at services we rely on (such as hosting, payments, maps or AI), or events outside our control. We guarantee no uptime, response time or other service level, for members or anyone else. Unavailability gives no right to a refund or compensation.

Changes. We may change, suspend or stop any part of oriri at any time. For oriri+, section 4 applies.

Information on oriri. Businesses and professionals publish their own information. We do not check it and are not responsible for it, for example opening hours, prices, origins of products or experience.

Limited liability. As far as the law allows, we are not liable for indirect or consequential damage, including lost profit, revenue, customers, data or goodwill, or damage caused by oriri being unavailable. Our total liability to you is limited to the membership fees you paid in the 12 months before the event that caused it, or EUR 100 if you paid nothing.

What we do not exclude. Nothing in these terms limits our liability for fraud, intent or gross negligence, for death or personal injury, or any right you have as a consumer that the law does not allow us to limit.

13. Suspending and closing accounts

By you. You can close your account at any time in your settings or by email to support@oriri.food. We close it within 15 days; if you log in before then, you can keep it. Closing your account does not cancel a membership by itself: cancel it first in the oriri+ area, or ask us to. A membership already paid is not refunded, except under section 6.

By us. We may remove content, limit features, or suspend or close an account if you break these terms or the law, if your use puts other members or oriri at risk, or if an account has been inactive for 3 years. Where we can, we warn you first and give you time to put things right. We tell you why, and you can ask us to review the decision (section 10).

After closing. We delete or anonymise your data as our privacy policy describes. Some content may stay where others rely on it, for example an experience on a professional's career.

14. Changes, complaints and applicable law

Changes to these terms. We may change these terms, for example when oriri or the law changes. We record each change in the terms and email the people affected by a major change at least 30 days before it applies. If you do not agree, you can close your account or cancel your membership before the change applies. Changes to member benefits are covered by section 4 and give no right to a refund.

Complaints. Write to hello@oriri.food first; we answer within 14 days. Consumers can also turn to the Belgian Consumer Mediation Service (Consumentenombudsman / Service de Médiation pour le Consommateur).

Applicable law and courts. Belgian law applies. Disputes go to the courts of Antwerp, Mechelen division. As a consumer, you keep the protection of the mandatory rules of the country where you live, and you may also go to the courts there.

General. If a clause is invalid, the rest of these terms stays in force, and we replace the clause with a valid one that comes as close as possible to its purpose. If we do not enforce a right straight away, we do not give it up. We may transfer these terms to a company that takes over oriri; we tell you first.

Contact. General: hello@oriri.food. Support and billing: support@oriri.food. Privacy: gdpr@oriri.food. Post: oriri BV, Hoogstraat 43, 2800 Mechelen, Belgium.